TechShielder - Frequently Asked Questions | NordVPN FAQ

NordVPN FAQ – Your Guide to NordVPN

Our TechShielder NordVPN FAQ addresses the most important questions about a VPN service proven to support internet privacy. If you’re looking at using a VPN for the first time or you’re already a privacy-savvy internet user, our NordVPN FAQ answers all of your most burning questions.

1.    What is NordVPN?

NordVPN is a leading VPN service for both individuals and businesses, offering more than 5,500 servers across 58 countries for multiple devices and internet browsers.

2.    How does NordVPN work?

NordVPN offers simple, easy-to-use apps to channel your internet connection through Virtual Private Networks. These virtual networks provide an additional layer of security to protect your data and hide your traffic when accessing the internet.

3.    How to cancel a NordVPN subscription?

If NordVPN simply isn’t for you, you can cancel your subscription at any time. You can’t cancel using any of the apps and you must instead use the Live Chat function on the NordVPN website. Log into your account, head to the live chat and choose “Billing”.

You will soon connect with an agent. Simply explain that you wish to cancel and after a short process the agent will complete your request and confirm your cancellation. Any refunds may take between 5 – 10 days to appear in your account. Alternatively, you can also request your cancellation via email by contacting

4.    How much is NordVPN?

NordVPN offers 3 distinct packages known as Standard, Plus, and Complete that are offered as a 2-year, 1-year, or monthly plan. The 2-year plan costs $3.29, $3.99, and $5.29 respectively, while the 1-year plan is charged at $4.99, $5.69, and $6.99. A monthly plan will cost $11.99, $12.69, and $13.99.

5.    How to refund NordVPN?

If at any time during your initial 30-day moneyback guarantee period you feel like you wish to cancel, you can do so and receive a refund. To cancel your subscription you’ll need to reach out to customer support via Live Chat or email – keep in mind email responses may take around 2 days.

Once your cancellation is confirmed, you’ll receive your refund within 5 – 10 business days – so long as you cancel within 30 days.

6.    How to get NordVPN for free?

Yes, you can actually get NordVPN for free. That’s because there is a NordVPN free trial in the form of a 30-day money-back guarantee when you sign up for the first time. Just be sure to cancel your subscription within the first 30 days to complete the free trial without a charge.

7.    What does NordVPN do?

NordVPN provides individuals and businesses with access to Virtual Private Networks to protect their data and anonymity when accessing the internet to either browse, play games, stream, conduct business, or access P2P networks.

8.    How good is NordVPN?

NordVPN is consistently ranked as one of the best VPN services in the world. Our NordVPN review provides a substantial in-depth guide and analysis of this leading VPN service with expert insights into speed performance, anonymity, useability, and effectiveness when streaming and torrenting.

9.    How to use NordVPN on Xbox?

NordVPN offers two methods for using a VPN on an Xbox device. Gamers can choose to connect to the NordVPN Windows App and then create a “virtual router” that your Xbox can detect. You can also easily create a simple HotSpot while using the Windows App and have your Xbox connect via that network.

Alternatively, gamers can also install the NordVPN app on their router and have the Xbox device connect to that WiFi network. NordVPN also allows for Port Forwarding to ensure a fast internet connection with no lag.

10. How many devices can be used with NordVPN?

There are more than 10 different devices that can be used with NordVPN. Gamers can use NordVPN while playing several Xbox and PlayStation consoles, while both iOS and Android smartphones are supported.

PC and Laptop users can use Nord VPN on either a Windows, macOS or Linux OS device too. There are also browser extensions for Firefox, Chrome, and Edge, and several TVs and Routers are supported also.

11. How to Use NordVPN on Fire TV

You can use a Firestick to turn any TV into a smart TV but you may still face annoying geo-restrictions. NordVPN can be downloaded and set up on your Firestick from the Amazon App Store. Simply access the app and choose a server to use NordVPN on that TV.

Alternatively, if you set up NordVPN on your router, your Fire TV can connect to that network instead.

12. How to Use NordVPN on iPhone

Apple users can easily use NordVPN by simply downloading the NordVPN app from the App Store on their iOS 11 devices including iPhones and iPads. Check out our guide on how to set up NordVPN on iOS for further guidance.

13. How to set up NordVPN on a Router

Those looking to set up NordVPN on a router have two options available to them. Firstly, they can simply purchase a router with NordVPN preinstalled and log in with their account details to set up.

Alternatively, NordVPN can be set up on a DD-WRT router without too much difficulty. You’ll need to access your router’s administrative panel and configure your Network Address Server Settings. This is a little bit complicated but our article on how to set up NordVPN on a router has an easy step-by-step guide.

14. How to use NordVPN on PS4?

Our NordVPN PS4 review confirmed three available methods to connect a PS4 to NordVPN and both those methods will work on a PS3 and PS5 too. Firstly, PlayStation users can use their Windows network settings while connected to a server on the NordVPN Windows app and connect their PS4.

A simpler method would also be to create a Mobile Hotspot while connected to a VPN server using the Windows NordVPN app on your PC or Laptop. However, the preferred method is to install NordVPN to your router and make sure your PS4 connects to that wireless network.

15. How to use NordVPN for Netflix

Users can use NordVPN to both unlock geo-locked streaming content and defend against ISP speed throttling when trying to enjoy Netflix locally. NordVPN does work with Netflix and the faster NordLynx servers offer seamless streaming. By getting past geo-locked content, it is possible to enjoy your local Netflix shows whilst abroad.  

To improve your local connection and gain a better streaming experience, simply connect your Netflix streaming device to a local NordVPN server. If you are using watch Netflix via the website on your browser, the NordVPN extension will do the trick. Otherwise, simply use your device’s NordVPN app or install NordVPN to your internet router.

16. Where is NordVPN based?

While the company was originally owned by a Lithuania-based company, NordVPN is based in Panama which has no mandatory data retention laws ensuring that this VPN is under no obligation to store logs of any kind.

17. Who owns NordVPN?

NordVPN is developed and operated by Nord Security – a Lithuanian cybersecurity company currently headquartered in Germany and known as a global leader in digital security and privacy.  

Try NordVPN for Free

If you’re looking to access streaming services while abroad, want to protect your data, or need to prevent ISP throttling, NordVPN is one of the most competitive VPN services on the market today. Try NordVPN for free with a 30-day money-back guarantee.