What Do Trustpilot Users Say About NordVPN? (Quick Guide)

What Do Trustpilot Users Say About NordVPN?

Modern advanced technology has made the use of VPNs inevitable. The threat landscape for hackers to exploit keeps increasing as more and more devices connect to the internet. A virtual private network has become the solution to staying safe in a world full of opportunists. 

NordVPN is a VPN service provider that boasts many features and claims to be the best. Trustpilot is a platform where people voice their opinions on their experiences with businesses and companies. To ascertain if NordVPN’s claim is accurate, we take a look at the views of people who have some experience using it. 

Trustpilot Users Thoughts on NordVPN 

NordVPN is a top veteran VPN service provider that has been operating for about nine years. Its operations base is under the jurisdiction of privacy-friendly Panama, where there are no laws that stifle the use of a VPN. An incredible server fleet of over 5400 servers in 59 nations serves all its users’ needs and delivers fabulously. Speed, unblocking power, advanced security features, support for several platforms, and swift response to customers make NordVPN a reliable powerhouse for all things VPN-related. 

Trustpilot users affirm that these things are not just words to encourage new subscribers. A large percentage of users confirm NordVPN to be genuinely one of the best among VPN service providers. There are so many positive reviews and a few critical ones. For example, this user below relates how NordVPN continuously helps him get past restrictions in an internet-restricted region for over a year. He heaps praise on NordVPN’s customer support team for helping him with issues he has had so far. 

This is the trend you will see as you go on checking reviews on NordVPN from Trustpilot users.

NordVPN’s Pros According to Trustpilot Users 

NordVPN’s excellent service and positive reviews account for a huge chunk of its ratings on Trustpilot. Let’s break it down to features of this VPN service provider that users appreciate.


When it comes to speed, NordVPN has made a name for itself in that regard. Its proprietary NordLynx protocol, a WireGuard implementation, is one of the fastest VPN protocols among service providers. There is also a Quick Connect feature that allows you to take advantage of the fastest server available for you. Its large server network also prevents congestion and will enable you to have several options choosing a server that’s fast enough for you. 

One user has been a subscriber for over a year and thought NordVPN was slow until he contacted support and took advantage of NordVPN’s fastest protocol–NordLynx. 

There are several others like this user who didn’t realize he was using one of the fastest VPN service providers. 

Security & Privacy

When it comes to security, think of NordVPN as a secure stronghold or underground bunker. It encrypts your internet connection with 256-bit encryption. Apart from NordLynx, you have the option of choosing OpenVPN and IKEv2/IPSec as the VPN protocol your app uses. Other ways you can protect yourself include DoubleVPN, split tunneling, leak prevention, a kill switch, and an adblocker. 

In terms of privacy, NordVPN’s location is privacy-friendly. Asides from that, PwC has vetted and verified that NordVPN’s privacy policy is solid. 

Trustpilot users have a lot to say about NordVPN’s security and privacy stance. For example, this user below tested several VPN services and found NordVPN stands tall above them all. 

Unblocking Ability

NordVPN’s unblocking ability is as good as it comes. Netflix, Amazon Prime Video, Spotify, Roku, HBO GO, BBC iPlayer, and Hulu are examples of sites you can unblock. Its in-built SmartPlay feature helps users securely access these sites without any issues. 

This Trustpilot user below expresses joy after realizing his antivirus had been restricting NordVPN’s SmartPlay feature.

Customer Support

NordVPN has several points to aid users in getting the help they need. It has a ticketing system, a tutorials section, a chatbot, FAQs, and 24/7 live chat support. The live chat feature is vital as users can get immediate answers to any issues. 

Trustpilot users rate NordVPN’s customer support team as one of the best. In fact, we discovered a significant percentage of positive reviews were from users who had an excellent customer service experience. 

NordVPN’s Cons According to Trustpilot Users 

The only significant problem to Trustpilot users is NordVPN’s refund policy and canceling recurring subscription payments. 

Others like the user above had issues with canceling their subscription and stopping payments or not getting a refund despite canceling within 30 days from purchase.


Trustpilot users have shown us that NordVPN doesn’t make promises it cannot keep. Given the highly significant percentage of positive reviews on Trustpilot, it is evident that NordVPN is an excellent buy. Although the issue with canceling subscriptions is not substantial, as several other users commended it for the ease in getting refunds, NordVPN needs to improve in that aspect.